Refund policy

Return & Refund Policy

Last Updated: 9 May 2026

Welcome to BeautyUnit. We value our customers and aim to provide high-quality products and excellent service. This Return & Refund Policy complies with applicable South African consumer protection laws, including the Consumer Protection Act (“CPA”).

By purchasing from BeautyUnit, you agree to the terms below.

1. General Return Eligibility

Customers may request a return, exchange, or refund subject to the conditions set out in this policy.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all accessories, manuals, and inserts included.
  • Proof of purchase must be provided.
  • Returns must comply with the timeframes below.

We reserve the right to inspect all returned items before approving any refund, replacement, or exchange.

2. Cooling-Off Rights (Online Purchases)

In accordance with South African electronic commerce regulations, customers who purchase products online may cancel their order within 7 days after receiving the goods.

If a customer exercises this right:

  • The product must be returned unused and in substantially the same condition as received.
  • The customer will be responsible for the direct cost of returning the goods unless the product is defective or incorrect.
  • Shipping fees are non-refundable unless required by law.
  • A reasonable handling or restocking fee may apply where permitted by law.

Refunds will be processed after the returned goods have been received and inspected.

3. Defective, Damaged, or Incorrect Products

If a product is defective, damaged on arrival, or incorrect, customers must notify us within 7 days of delivery.

Under the CPA, customers may be entitled to a repair, replacement, or refund for defective goods within 6 months of purchase, provided the defect was not caused by misuse, negligence, accidental damage, unauthorized modification, improper storage, or failure to follow product instructions.

We may request:

  • Photographs of the item and packaging;
  • A description of the issue;
  • Return of the product for inspection.

If the defect claim is approved, BeautyUnit will cover reasonable return shipping costs.

4. Non-Returnable Items

For hygiene, safety, and consumer protection reasons, the following items cannot be returned unless defective:

  • Opened or used beauty, haircare, skincare, or personal care products;
  • Products with broken hygiene seals;
  • Clearance, sale, promotional, or marked-down items;
  • Gift cards or digital products;
  • Items damaged through misuse, abuse, negligence, or unauthorized repairs.

We reserve the right to refuse returns that do not meet hygiene or safety standards.

5. Change-of-Mind Returns

We may, at our discretion, accept returns for change of mind.

Approved change-of-mind returns must:

  • Be requested within 7 days of delivery;
  • Be unused and in original packaging;
  • Be returned at the customer’s expense.

Original shipping fees are non-refundable.

A reasonable restocking fee may be deducted where legally permitted.

6. Refund Processing

Once a return is received and inspected:

  • Approved refunds will be processed to the original payment method;
  • Refund processing may take 5–10 business days depending on the payment provider or bank;
  • Shipping charges may not be refunded unless legally required.

We reserve the right to decline refunds where the product does not comply with this policy.

7. Exchanges

Exchanges are subject to stock availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit;
  • An alternative product;
  • A refund where required by law.

8. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective;
  • The wrong product was supplied; or
  • Return shipping is required by applicable law.

We recommend using a tracked courier service, as BeautyUnit is not responsible for returned parcels lost or damaged in transit.

9. Limitation of Liability

To the fullest extent permitted under South African law:

  • BeautyUnit shall not be liable for indirect, incidental, or consequential damages arising from the use of any product;
  • Product suitability remains the responsibility of the customer;
  • Customers must use all products according to provided instructions and safety guidelines.

Nothing in this policy limits any rights consumers may have under applicable South African consumer laws.

10. Abuse of Returns

We reserve the right to:

  • Refuse returns suspected of fraud, abuse, or policy manipulation;
  • Refuse returns of products showing signs of excessive use, tampering, or intentional damage;
  • Limit or deny service where unlawful or abusive conduct is suspected.

11. Contact Us

For return requests or support, please contact:

BeautyUnit
Email: [your email address]
Phone: [your phone number]
Business Hours: Monday – Friday

Important Notice

This policy is intended to comply with South African consumer protection legislation, including the Consumer Protection Act. Nothing in this policy is intended to unlawfully restrict or remove any consumer rights provided under South African law.